MARQUETTE, MI-- UP Health System - Marquette has been made aware of a "caller ID spoofing" scam that is inappropriately using the hospital's name.
This type of scam involves a third party making it appear as though a call is coming from a particular entity, in this case, the hospital. It has been reported that these calls are "trying to collect money" or "your personal information" for fraudulent purposes.
While we are working with the appropriate groups to bring this to an end, these scams are difficult to trace and unwind. In the meantime, please remember:
- Most reputable organizations will not call you at inappropriate hours. UP Health System - Marquette will never place calls to patients before 8 a.m. or after 6 p.m., or anytime that the patient says is inconvenient to receive calls.
- No one from UP Health System will call and request personal information related to credit scores over the phone. Nor would we try to sell you any products such as durable medical equipment or insurance plans.
- Bill collection scams can also be conducted through email or text messages. UP Health System - Marquette will never ask for any personal information via email or text message.
If you receive any call, email, or text message from someone claiming to be with UP Health System - Marquette or any organization that seems suspicious, hang up and call back the appropriate department of that organization to ensure the caller's identity is valid.
A valid caller should be able to verify their identity - and you as the consumer, have the right to ask clarifying questions to keep your identity safe.
